The USM library provides comprehensive information on a number of key concepts and components of the library in USM method.
What is USM?
USM is a universal methodical approach for service management.
The USM method provides a standardized management system for a service organization to manage its people, its processes, its technology, and its services, based on an explicit service management architecture.
Service management architecture: a set of rules and guidelines for setting up and managing a service organization that enable consistent decision making in the future.
With that service management architecture you lay the fundament for the structure of a successful service organization. Local choices then determine how you organize your own ‘floors’ on that fundament.
USM can be deployed in all service organizations and teams. For example, with USM you can easily provide popular reference architectures (TOGAF, eTOM) with a common management system, or realize standards such as ISO27001 or ISO20000 in a cheap and efficient way. USM offers an easily learned methodical approach to service management, based on business principles.
With USM, the organization comes in control of its routines in a quick and cheap way, creating order and tranquility and room for exploiting the creative potential of employees.
A USM deployment works from the idea that an organization only learns to perform better if that organization learns to do so with internal employees, on its own.
External support is only aimed at coaching those internal employees, where there is a need. No expensive consultants who do the work for you, but a 100% investment in your own employees.
Coaching is the most effective tool for personal development and performance improvement.
Download a free white paper with a summary of USM (in Dutch).
- What is a method?
- Service management method (SMM)
- Service management architecture (SMA)
- Service management system (SMS)
- Enterprise service management (ESM)
- USM’s universal process model
- 100 ISO and IEC-definitions of ‘service’
- USM users
- USM templates
- USM in regular education
- Certified tools
- Facility management
- Management models
- Puzzling with USM
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